Aloha, my name is David Pham

Lead Product Designer @ CallRail | Previously at Cox Automotive, Salesforce, and Mailchimp | Turning complex workflows into simple, high-impact experiences

About Me

I'm a Lead Product Designer with 10+ years of experience making complex tools feel effortless. I specialize in B2B products—analytics dashboards, CRM workflows, logistics platforms—where clarity directly drives revenue. At Salesforce, I led UX for Inbox and Sales Cloud as part of a team that drove $7.58B in combined revenue impact, redesigning task flows that cut completion time from 10 minutes to 1 minute.

At Cox Automotive, I redesigned core workflows on Central Dispatch, the largest self-managed vehicle transport platform in the U.S., streamlining logistics for millions of shipments.

Now at CallRail, I lead design for marketing analytics tools that help small businesses make smarter decisions from their call data. I work best on small, fast-moving teams where I can go from whiteboard to shipped product quickly.

I thrive on solving hard problems with small, fast-moving teams.

$7.58B
Team Revenue Impact (Sales Cloud)
10→1 min
Task Time Reduced (Inbox)

Work Experience

CallRail

Current

Lead Product Designer

2025-Present

Leading design for call analytics and conversation intelligence products. Defining UX patterns for how small businesses discover insights from inbound calls, forms, and chat.

Cox Automotive

Senior UX Architect

2024-2025

Redesigned core workflows on Central Dispatch, an industry-leading B2B platform used by thousands of vehicle transportation professionals. Streamlined field service management for dispatchers, technicians, and customers.

Nelnet

Senior Product Designer

2023-2024

Led end-to-end design of a mobile app for Nelnet Ventures, expanding the product into a new market segment by collaborating with a cross-continental team across the U.S. and Philippines.

Salesforce

Staff Product Designer

2017-2023

Led UX for Inbox and Sales Cloud across a 6-year tenure. Redesigned key task flows that reduced completion time from 10 minutes to 1 minute. Contributed to a product org responsible for $7.58B in revenue impact.

UX Design Bootcamp

UX Designer

2016-2017

Intensive training in user experience design principles, research methods, and modern design methodologies.